This will open a window with a list of the printers currently set up on your computer. First, I recommend you to Set your printer as the default printer and see if it resets it to online status. HP encountered an error while trying to scan your product. Select your operating system and version , Change Detected operating system: The Virtual Agent is currently unavailable.

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This thread is locked. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? First, I recommend you to Set your printer as the default printer and see if it resets it to online status. Afzal Taher Replied on April 22, Drivers may be in development so please check back at a later date or visit the prnter homepage.

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP ;rinter Compaq products to provide quick access to support information and solutions.


Now click on the printer that you have under the ” Printers and Faxes ” icon.

Operating System – Windows 7, Windows 8, Windows 8. I don’t see my operating system.

No software or drivers are available for this product with the selected operating system. A pop-up window detailing all current print jobs will open.

HP Photosmart C says offline – Microsoft Community

This tool applies to Microsoft Windows PC’s only. To select a default printer 1.

Open download list We were unable to retrieve the list of drivers for your product. Solution and Diagnostic Data Collection.

HP Customer Support – Software and Driver Downloads

Select your operating system and version. Thanks for your feedback, it helps us improve the site. This could take up to 3 minutes, depending on your computer and connection c47000. HP Download and Install Assistant. HP has scanned your product but currently has no suggestions for driver updates.

HP Photosmart C4700 says offline

How does HP install software and gather data? See your browser’s documentation for specific instructions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.


How satisfied are you with this reply? Select your operating system and versionChange Detected operating system: Double-click on the icon of the printer you want to change to online.

Thanks for marking this as the answer. Please make a different printerr, or visit the product homepage. Cynthia57 Created on April 21, Select the desired files and choose ‘Download files’ to start a batch download. My HP Photosmart C printer sometimes says it is offline. Europe, Middle East, Africa. Sorry this didn’t help. Or, view all available drivers for your product below.